Delivery

Q: Where do you ship to?

A: We ship globally and offer complimentary shipping upon meeting certain thresholds. Please note that shipping prices vary depending on your location. Please refer to our shipping page for further information.

Q: What is the estimated delivery time?

A: Delivery time varies depending on your location, customs clearance and the speed of local courier. Please refer to our shipping page for a general estimation for your reference.

Q: Do I have to pay for customs duties and taxes?

A: Import duties and related customs fees may be charged by your country's customs. The list prices of our products exclude any such taxes, fees and surcharges. Such charges vary depending on the destination and are determined by the customs of the destination.

As we are unable to foresee the level of import duties (if any) applicable to your order, please accept that you will be responsible for such payments. The courier or your local post office will contact you with further details for customs clearance.

Orders

Q: Will I get an order confirmation after purchasing?

A: Yes, you will receive an order confirmation via email after placing an order on our website. We will also send you an email containing shipping information (e.g. parcel tracking number) once the parcel has been dispatched.

Q: Can I change my order?

A: Kindly contact us via email (artoriusw.official@gmail.com) within 2 hours after placing the order and we will endeavour to make arrangements to ensure that your request is satisfactorily handled. In other cases, please contact us via email ASAP but please understand we may not be able to make changes to your order if it has already been shipped.

Returns

Q: Do you accept returns or exchanges?

A: Yes of course! Please refer to our Returns and Exchanges policies. If the wrong product arrived due to our error, we will bear the return shipping cost.